September 02, 2020 · Comments Off on Accessibility


This accessibility statement relates to all web content for the Visit Parliament website found at

Visit Parliament is run by the Scottish Parliament Corporate Body (SPCB).  We are committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone, and applying the relevant accessibility standards.

We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • Element Description: Lack of appropriate text alternatives and descriptive headings, and lack of accessible names for images and use of duplicate IDs. This makes the content difficult for some screen readers.
  • Use of colour and styling: the usage of incorrect contrast ratios, links that are not clearly visible without colour vision and the use of styling element outlines and borders in a way that removes or renders non-visible the visual focus indicator.
  • Navigation: Some parts of the website are unable to be used with a keyboard whereas some features cannot be selected or input by using anything other than a keyboard. The website is not consistent in how it works and some web pages are unable to bypass blocks of repeated content.
  • Language: Parts of the website contain sentences that are too long; including the use of jargon and acronyms and use language that is not fully understandable to the general audience or accessible to screen readers.

What to do if you cannot access parts of this website

Get content in other formats

We will do our best to provide you with the content you need in a format that is suitable for you. Please get in touch.

  1. Email us at
  2. Describe the format you need, for example audio CD, braille, BSL or large print.
  3. Provide your name and email address.

We’ll aim to reply within 2 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that are not listed on this page or think we’re not meeting accessibility requirements, please contact us by doing the following:

  1. Contact
  2. Add the web address (URL) of the page the content’s on or choose the whole site.
  3. Let us know your issue.
  4. Provide your name and email address if you want a response, or leave this blank if you want to remain anonymous.

If you request a response, we’ll aim to reply within 2 working days.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

SPCB is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Conformance status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Visit Parliament is partially conformant with WCAG 2.1 level AA, due to the non-compliances listed below.

Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Some issues flagged in regards to accessibility are connected to the Element Description. This fails WCAG 2.1 AA Success Criteria 1.1.1, 1.2.1, 2.4.6, 3.3.2, 4.1.1 and 4.1.2 when alt text is inadequate or missing, or when headings or labels are blank or duplicated.

Some visual presentations of text and images of text have been flagged in regard to accessibility, failing WCAG 2.1 AA success criteria 1.31, 1.4.1, 1.4.3, 1.4.5, 1.4.11 and 2.4.7.  This is because there may not be enough contrast between text and background or content that is difficult to see due to the colour used.

Parts of the  website are not accessible by using keyboard shortcuts and some features are only accessible by using a keyboard. The website is not consistent in how it works.  This fails WCAG 2.1 AA success criteria 1.4.4, 2.1.1, 2.1.4, 2.4.1, 2.4.4, 2.5.1, 2.5.2, 2.5.3, 2.5.4 and 3.2.3.

The language used is not always understandable to the general audience and is inaccessible to some screen readers.  This fails WCAG 2.1 AA success criteria 3.1.1 and 3.1.2.

We plan to fix these issues by closing the Visit Parliament website and create a new Visiting section within our beta website.  This work should be completed and live by March 2021.


How we tested this website

This website was last tested in March 2020. The test was carried out by accessibility Passion4Social CIC (third-party), not involved in the design and development process.

We used this approach to test:

  • Automated tests: We used 6 software tools to identify accessibility and navigation issues across the entire website;
  • The web pages with most issues were added to the manual testing;
  • Using Google Analytics, we selected the pages most accessed by the users since January 2020 and added to manual testing;
  • Manual tests: performed by three people with disabilities (blindness, global learning disabilities, and motor disabilities) and one professional web developer that run 3 simulation tools for dyslexia, low or partial vision, colour blindness, trembling movements, and keyboard navigation;

We tested the following pages:

  • Home Page and Sitemap:
  • Accessibility guide
  • Visit the Parliament page:
  • Tours page:
  • Availability Page:
  • Exhibitions and events page:
  • Cafe page:
  • Contact us Page:

As all pages are based on the same platform and template, they have not been tested individually but some samples have been selected from all of them.

Compatibility with browsers and assistive technology

Visit Parliament is designed to be compatible with the following assistive technologies:

  • JAWS
  • NVDA
  • VoiceOver
  • Android
  • BlackBerry
  • Chrome
  • Edge
  • Internet Explorer (from version 10)
  • Firefox
  • Opera
  • Safari
  • iPhone/iPad
  • Microsoft Edge

Technical specifications

Accessibility of Visit Parliament relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

  • HTML
  • CSS
  • JavaScript

These technologies are relied upon for conformance with the accessibility standards used.

Check out the full evaluation report.

This statement was prepared on 25 August 2020.